Our Terms and Conditions, Covid-19 Policy, Rescue and Trip Insurance Options
Want to check terms and conditions for Run the Alps trips? Wondering about our recommended insurance options? We’ve gathered all our trip details here on this one page.
As always, contact us if you have any questions!
Please read carefully. This is a legally binding contract.
Payment Due Date
Payments are due 90 days before your trip. In the case of tours booked within 90 days of your trip, the full tour cost is due at booking. Not paying on time will be considered grounds for cancellation, in which case our cancellation fees will apply.
Cancellations must be received in writing by mail or email and are subject to the following fees per guest:
Cancellation in the event of government regulation changes due to COVID-19
If government COVID-19 regulations change and definitively prevent you from traveling to the start of the tour, even if they change at a later date and allow you once again to travel, you have two options:
Option A) Move your tour forward a year free of charge and incur no fees.
Option B) Receive a full refund, minus any out of pocket expenses that Run the Alps has incurred. We will document out of pocket expenses. Your refund will be processed after your tour completion date.
If you would like more information regarding expected out of pocket expenses for your tour, please contact us. As an example, here are the typical out of pocket expenses for a Guided Tour du Mont Blanc Run the Alps trip prior to departure. Most of our non-refundable costs come in the form of hotel deposits. Please note that these costs are approximate and to be used as an example only:
Unused Portion of Trip
No refunds will be provided for any unused portion of a trip once the trip begins, including but not limited to if you leave a trip for any reason, miss the trip’s departure date or an activity, or have to be removed from a trip. There are no exceptions to this cancellation and refund policy, including for reasons related to weather, civil strife, personal, family or medical emergencies or any other circumstances beyond our control. For this reason, we highly recommend that you purchase travel insurance.
Changes by You
If you need to make changes after your tour has been confirmed, for example, adding or subtracting nights, changing dates, hotels or meal plans, we will be happy to help when we can.
Keep in mind changes are not always possible, especially when one change affects subsequent nights. Additionally, our outside suppliers, including hotels, often impose additional fees or penalties for changes and cancellations. As a result, it is in our sole discretion whether to accept a change request. You may be asked to pay an administrative fee in addition to any new costs incurred, which can be substantial. Change requests should be made in writing, by email.
Cancellations or Changes by Us and Flexibility
We reserve the right to cancel, alter or modify any trip without prior notice for any reason, including but not limited to for the safety, comfort and / or well-being of trip participants and for circumstances of Force Major, ie circumstances beyond our control which prevent us from providing the trip as planned. This includes the right to replace or substitute guides and accommodations in the trip materials, modify the order in which places are visited, and make other changes in the itinerary.
If we are forced to significantly alter or cancel your trip due to Force Majeure, which is rare, we will let you know as soon as possible. In these circumstances, you can choose one of the following options:
When accepting an offer for a replacement trip:
Run the Alps LLC, its trip leaders, and Run the Alps LLC-authorized third parties reserve the right to take photographs or videos during the operation of any tour or part thereof and to use the resulting photography, videos, or recordings for promotional or commercial use.
By making a reservation on a Run the Alps LLC trip, you agree to allow your likeness to be used by Run the Alps LLC, its trip leaders and Run the Alps LLC-authorized third parties, without compensation to the participant.
If you prefer that your likeness not be used, you must notify Run the Alps LLC in writing prior to departure of the tour.
Any custom or self-guided itinerary is subject to changes based on hotel availability. If you need to make any changes to your trip, we will of course do our best to accommodate your change request; however, this may not always be possible.
Any changes made by the client after deposit is made are subject to a $ 50 / person service fee. Taking part in a Run the Alps LLC self-guided trip is done entirely at your own risk. Run the Alps LLC cannot be held responsible for inclement weather, trail closures, any injuries, loss or damages during your trip.
Trip Cancellation and Travel Insurance Although we do not require trip cancellation insurance, to protect your investment in the event you need to cancel your trip, trip cancellation and travel insurance is highly recommended. Trip cancellation insurance may be the only means of receiving reimbursement for flights and other non-refundable expenses should one of our tours be canceled for any reason.
Each year, we have some guests who have to cancel for any one of a number of life reasons— injury, work schedule changes, or other personal life events. Travel insurance may help you in the event you have to cancel or postpone your trip for reasons outside of your control.
Please see section 3 and 4 for further information.
If you have any medical or psychological conditions, it’s important you let us know well before departure so that we can make extra arrangements if necessary. You can do this when signing up for your trip, using the comment box provided.
Run the Alps LLC and its employees, agents, guides, affiliates, and associates (hereinafter its “Associates”) have the right to disqualify anyone at any time both before and during the trip if they feel the trip member is mentally or physically incapable to continue and / or if a trip member’s continued participation jeopardizes the group’s or his / her own safety. Run the Alps LLC reserves the right to provide alternative activities and onward transportation in situations where the guide determines that the participant is mentally or physically incapable of completing any day’s activities in a reasonable amount of time or if participation puts the participant at increased risk of injury .
Run the Alps LLC is not a medical facility and therefore has no responsibility regarding medical advice, medications or inoculations that you or your doctor deem necessary for your safe participation. Hospital facilities for serious problems are often unavailable, and evacuation can be prolonged, difficult and expensive.
Run the Alps LLC assumes no liability regarding provision of medical care. By registering for your trip and accepting these Terms and Conditions, you agree to pay for emergency evacuation and emergency medical care.
For information on travel and rescue insurance please refer to sections 3 and 4.
Your obligations as a trip member
By participating in a Run the Alps LLC trip, you assume certain obligations to Run the Alps LLC and the other trip members. It is your responsibility to:
Run the Alps LLC reserves the right to decline to accept or retain any person as a tour participant should such person’s behavior, health, or mental condition impede the operation of the trip.
Our Legal Limitations
Run the Alps LLC may contract with independent contractors to provide transportation, guide services and / or all other related travel services. We assume no responsibility for injury, loss or damage, however caused, to person or property in connection with any service provided by an independent contractor or resulting directly from the following: Acts of God, detention, annoyance, terrorism, thefts, pilferage, Force Majeure, civil disturbances, government restrictions or regulations, strikes, delays and expenses arising from quarantine, failure of any means of conveyance to arrive or depart as scheduled, discrepancies or change in transit or hotel services over which we have no control.
We reserve the right to make reasonable changes in the itinerary where deemed advisable for the comfort and well-being of trip members. By accepting these terms and conditions and registering for this Run the Alps LLC trip, the participant agrees to be bound by the above terms and conditions.
Releases and related provisions
By participating in a Run the Alps LLC trip, you agree to all of the following:
I / we hereby release and discharge Run the Alps LLC, its owners and Associates, and their successors and assigns (hereinafter the “Released Parties”), from any and all liabilities, suits, claims, and demands, actions or damages (including attorneys’ fees and disbursements) incurred by me arising out of the participation in activities under the direction of Run the Alps LLC including without limitation, all claims for property damage, personal injuries, or wrongful death. This release is binding on my heirs, assigns, and agents.
This release includes, but is not limited to, claims for the negligence of the Released Parties and claims for strict liability for abnormally dangerous activities. This release does not extend to claims for gross negligence, intentional or reckless misconduct, or any other liabilities that applicable law does not permit to be released by agreement. I / we also agree NOT TO SUE or make a claim against the Released Parties for death, injuries, loss, or harm that occur on the trip.
In the event of an emergency, I / we give permission for any medical treatment provided by Run the Alps LLC and its Associates, which might become necessary. I / we hereby authorize the leader of the activity to secure such medical advice and services as may be necessary for my health and safety, and I / we consent to release all medical information the leader determines necessary to any medical provider. I / we also agree to accept financial responsibility for medical treatment. I / we acknowledge that hospital facilities, qualified medical care, and emergency medical evacuation may be limited or unavailable during portions of the trip and, where available, may be expensive.
I / we understand that Run the Alps LLC assumes no responsibility for providing medical care during the trip, and I / we will have to pay for any medical care and / or evacuation that I / we incur. In consideration of the permission to participate in the trip, I / we agree to the terms contained in this document.
Awareness of Risk
I / we understand the nature of trail running in the Alps and I / we have chosen to engage in and I find no reason why I am / we are physically or mentally unable to perform the required actions in order to safely accomplish a Run the Alps LLC trail running trip. I am / we are fully aware and understand that the activities in which I am / we are participating under the arrangement of Run the Alps LLC and its Associates are potentially dangerous and that there are risks inherent in all outdoor activities. These risks include but are not limited to, inclement weather, hazards in trail running, hiking on mountain trails, general outdoor activity, and travel by train, bus, funicular, and aerial tram. Risks associated with such activities include but are not limited to serious bodily injuries, such as permanent disability, paralysis, and death.
There are many risks that may arise from foreseeable or unforeseeable causes (eg falling rocks from above and hitting participants). I / we understand that these risks may be brought about by my own actions or inactions as well as other participants ‘and Run the Alps LLC Associates’ actions or inactions.
Any decisions made by Associates of Run the Alps LLC are part of the risks of the activities listed above. I / we also understand that there may be other risks and economic or social losses unforeseen at this time. I / we fully accept all such risks and responsibilities, costs, damages, and losses that may come to me as a result of participating in these activities.
I / we hereby agree to indemnify and hold Run the Alps LLC and its Associates harmless for any litigation expenses, attorneys’ fees, loss, liability, damage or cost which any may incur as a result of any claim arising out of my participation in a Run the Alps LLC trip, to the fullest extent permitted by the law.
This is a legal binding contract. This contract is governed by the laws of the State of New Hampshire in the United States.
I / we have read and fully understand this agreement and am fully aware of its content and context. I / we understand that this is a legal contract and that this is a release of liability. In submitting this tour reservation and payment of deposit of my own free will, I / we agree to the terms and conditions set forth above.
If the tour participant is under age 18, tour reservation and payment by a parent or guardian is required, and the parent or guardian’s reservation and payment constitutes their consent to the terms above.
In response to the global pandemic, Run the Alps has developed a company-wide, comprehensive Covid-19 policy. Safety is paramount on our trips, and we will only run trips if we believe they can take place with a reasonable level of safety for both guests and guides.
To assist us in developing and implementing our policies, we are working with Dr. John Anderson. Dr. Anderson is an Emergency Room doctor in Reno, Nevada, where he treats COVID-19 patients. He is also founder of Tahoe Wilderness Medicine, Medical Director for the Broken Arrow Skyrace, and has consulted with a variety of wilderness medical groups, including Outward Bound. He is also a longtime ultrarunner.
Run the Alps trips will not run with a World Health Organization Level 3 Advisory in the destination country or countries. Our trip cancellation terms offer substantial refunds if there is a Level 3 Advisory put in place after your reservation is made. To review to these terms, see Section 1 of Terms and Conditions.
During a Run the Alps trip, trip participants will be asked to abide by our Covid-19 safety policy. As of November 1, 2020, this policy is as follows:
* We ask that all our staff and guests take the following precautions:
Spacing of 5m when moving on the trail and at least 1.5m at all other times
Masks where social distancing isn’t possible (eg public transport, cafes and restaurants)
Frequent hand washing and sanitizing
* Please bring your mask and sanitizer
* If a guide or guest experiences any possible Covid-19 symptoms (aches, cough, fever, fatigue) they must report it to their Run the Alps guide and not attend that day’s run.
Run the Alps is working with Dr. Anderson to develop a more detailed policy, which will be shared in advance of 2021 trips. Please contact us if you have questions.
Run the Alps has partnered with IMG, one of the largest providers of travel insurance globally. IMG has over 300 employees in offices around the world, and each year provides insurance to millions of customers. They are available 24/7 and offer services in 190 countries. In short, we’re confident they will be there if you need them.
IMG’s services also come with additional non-insurance offerings such as lost luggage and lost passport assistance, emergency cash transfers, and more.
IMG offers three levels of travel insurance, from basic to comprehensive. You can read about them here. All of them also include emergency medical evacuation. The policies are Travel Lite, Travel SE, and Travel LX. A pre-existing conditions waiver is available with the Travel SE policy if purchased within 20 days of your first payment, and within 24 hours of final trip payment if you are purchasing the Travel LX policy.
For information, please visit the Run the Alps insurance page on the IMG web site.
All IMG policies include rescue coverage if you are sick or injured during your Run the Alps trip. However, if you’re interested in rescue insurance only, please read below about the rescue insurance offered by ITRA, the International Trail Running Association.
Rescue services in the Alps are generally excellent and widely available. Rescue costs and policies vary widely among the different countries in the Alps, however. The cost of rescue is also affected by your country of residence, and the terms of your personal health insurance policy. We encourage you to review your policy and contact your personal insurer. If you’d like an overview of rescue in the Alps, you can read this Run the Alps article .
If you are uncertain about what your personal health insurance covers, or if you simply want to ensure reliable coverage across the Alps, you can consider rescue insurance from ITRA, the International Trail Running Association, which is based in Switzerland. ITRA is a non-profit organization that promotes the values of trail running, its diversity, the safety of races and the health of runners, and furthers the development of trail running.
Coverage lasts for a year, so if you’re injured while trail running during the term of your membership, your coverage will be in effect.
To learn more about ITRA rescue insurance, please visit the runner insurance page on the ITRA web site.